AI and processes
AI belongs in the operating system of a business
Individual AI tools answer questions and complete tasks. The greater opportunity is to connect AI with the processes and systems where the business actually runs. That is how an assistant becomes part of everyday work.
Developed through my own work
At KRUT, my own company, I developed an AI-first operating system and use it in day-to-day work. Today I work with clients to build and run their own AI-first operating systems.
- See connections across systems instead of gathering information by hand
- Prepare decisions with current data and traceable checks
- Carry out approved steps and follow open cases through to an outcome
The connection that matters: ERP
Email, documents and tasks can often be connected through existing integrations. The greater impact comes when AI can also work with business data and transactions in the ERP: products, orders, stock or invoices. It can then help resolve specific cases rather than just generate text.
ERP systems with open interfaces that can be connected reliably and adapted as needed
I start with one clearly defined process. We test data quality, permissions, approvals and real value there before extending the approach to another area.
Capable, with clear controls
The closer AI gets to business transactions, the more important the rules for its work become.
Accountability and approval
Someone in the company owns it. Critical steps require that person’s approval.
Limited permissions
Each workflow can access only the data and actions it actually needs.
An audit trail
What ran, when it ran, which sources it used and what came out of it stay traceable.
A test run and a way back
Real cases run through it under supervision before launch. Errors must be containable and correctable.
What cannot be controlled, checked and switched off does not go live.
What AI does not replace
AI supports accountable people; it does not take over their professional responsibility. For bookkeeping, annual accounts and tax questions I work with the company’s tax adviser.